Refund Policy

Return Eligibility

Items must:

  • Be returned within 30 days of delivery
  • Be unused and unworn
  • Include original packaging
  • Be in resalable condition

Non-Returnable Items

  • Gift cards
  • Personalized products
  • Clearance items (where applicable)
  • Hygiene-sensitive items if opened

Refund Process

After receiving and inspecting your return, refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Email:

velouros@163.com